AI Quality Scorecards & Coaching Leaderboard
Automated Gong-style call grading, Talk-to-Listen analytics, objection pass-rates & rep rankings.
Team Quality Avg
89.5 / 100
+4.2 pts vs last month
Talk-to-Listen Ratio
44% / 56%
Ideal active listening benchmark
Objection Win-Rate
85.2%
142 of 166 objections saved
Disclaimer Compliance
98.4%
2-Party legal audit passed
Sales Rep Coaching & Performance Rankings
Ranked by AI Quality Score| Rank & Agent | Quality Score | Talk / Listen Balance | Calls Handled | Revenue Closed | Compliance SLA | Badge |
|---|---|---|---|---|---|---|
#1 👨💼Alex Vance Zero interruptions | 96 / 100 Grade A+ | 41% / 59% Agent / Customer | 84 calls | $48,500 | 100% | Top Closer |
#2 👩💼Elena Rodriguez 1 interruptions | 92 / 100 Grade A | 44% / 56% Agent / Customer | 71 calls | $34,200 | 98.6% | Best Listener |
#3 👨🔧Dave Miller 3 interruptions | 88 / 100 Grade B+ | 48% / 52% Agent / Customer | 65 calls | $29,800 | 97.0% | High Output |
#4 👩💻Sarah Jenkins 6 interruptions | 82 / 100 Grade B | 56% / 44% Agent / Customer | 52 calls | $18,400 | 94.2% | Needs Coaching |
Top Customer Objections & Recommended Battlecard Playbook
"That is too expensive / over our budget"
82% SavedDetected in 48 calls this month
💡 AI Battlecard Tip: Offer 0% APR 12-month promotional financing or seasonal 10% instant rebate.
"I need to talk this over with my spouse/partner"
74% SavedDetected in 35 calls this month
💡 AI Battlecard Tip: Send instant video spec sheet & formal PDF estimate directly to both emails.
"Another local company quoted me less"
89% SavedDetected in 29 calls this month
💡 AI Battlecard Tip: Highlight our 10-year parts & labor warranty vs competitor 1-year guarantee.
"How fast can someone get out here?"
96% SavedDetected in 54 calls this month
💡 AI Battlecard Tip: Confirm GPS dispatched technician within 35 minutes with live SMS tracking.